Product Manager | Team Lead for QA and Support  

The Product Manager - Team lead for QA and Support is the steward of the customer experience at Squadzip, entrusted with preserving and improving customer experience of our users/customers by leading by example and fostering the culture of continuous improvement and chasing after customer happiness.

Responsibilities:

• Monitor and maintain customer support and QA related service levels and performance metrics..
• Take ownership of major customer support and troubleshooting issues and follow through till eventual resolution.
• Oversee and participate in the team's handling of day to day support and Quality Assurance testing. - Leaders on our team, lead by example and are expected to dive in and get their hands dirty
• Mentor, and develop team members, lead by example, and nurture a culture of accountability and extreme ownership of their goals and responsibilities.
• Ensure timely, thorough and diligent completion of Quality Assurance Testing done by the team in order to ensure timely completion of projects.

Be part of a “not so corporate” organization, that has recently embarked on an exciting journey, where you will be challenged to be creative and innovative on a daily basis. The future is bright and sunny and we are looking for a few individuals to help us shape it.

• At least 2 years of experience in the field of customer care/customer support role.
• Preferably with management or team leadership experience.
• Strong client-facing, business correspondence skills.
• Advanced problem solving, troubleshooting aptitude.